Putting One-to-One marketing to work: Personalization, Customization, and Choice
Arora, Neeraj, Xavier Dreze, Anindya Ghose, James D. Hess, Raghuram Iyengar, Bing Jing, Yogesh Joshi, V. Kumar, Nicholas Lurie, Scott Neslin, S. Sajeesh, Meng Su, Niladri Syam, Jacquelyn Thomas and Z. John Zhang, “Putting One-to-One marketing to work: Personalization, Customization, and Choice” Marketing Letters, 2008, 19, pp 305–321.