Consumer Decision to Upgrade or Downgrade a Service Membership
        
            Journal of the Academy of Marketing Science 
      
  
    
      Volume
  
            42
      
  
    Issue
  
            6
      
  
    
        
            Journal Articles
      
  
    
      
        
            Marketing
      
  
    
      
        
            November 2014
      
  
    
  Marinova, Detelina and Jagdip Singh (2014), "Consumer Decision to Upgrade or Downgrade a Service Membership," with Journal of the Academy of Marketing Science.