Customer Query Handling in Sales Interactions
Singh, Sunil, Detelina Marinova, Jagdip Singh, and Kenneth Evans (2018), “Customer Query Handling in Sales Interactions.” Journal of the Academy of Marketing Science, 46 (September), 837-856.
Singh, Sunil, Detelina Marinova, Jagdip Singh, and Kenneth Evans (2018), “Customer Query Handling in Sales Interactions.” Journal of the Academy of Marketing Science, 46 (September), 837-856.