Robert J. Trulaske Sr., College of Business, University of Missouri

Frontline Problem-Solving Interactions: A Dynamic Analysis of Verbal and Nonverbal Cues

Category: 
Journal Article
Year Published: 
2018

Marinova, Detelina, Sunil Singh and Jagdip Singh (2018), “Frontline Problem-Solving Interactions: A Dynamic Analysis of Verbal and Nonverbal Cues,” forthcoming,  Journal of Marketing Research.

  • Featured in Harvard Business Review, IdeaWatch (January-February 2018) “’Sorry’ is Not Enough.”
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