Lin, Frank, Detelina Marinova, Jagdip Singh, (2018), “When Deals and Sales Converge in Webchat Platforms,” Frontiers in Service Conference, Austin, TX, September 6-9
Yufan (Frank) Lin
700 Tiger Avenue
Columbia, MO 65211
Yufan (Frank) Lin is a Ph.D candidate in the Department of Marketing at the Robert J. Trulaske, Sr. College of Business, University of Missouri - Columbia where he currently teaches Marketing Research. His research interest centers on frontline management in online retailing, particularly the management of web chat selling and frontline interactions. Prior to entering the PhD program, Frank was a Modeling Manager at Sears Holdings Corporation in Hoffman Estate, IL and a Fraud Analytics MBA intern at MasterCard Worldwide in O'Fallon, MO.