Mark Kiehl is the Executive Director - Outsourcing Transition Management for AT&T Business Solutions in the Midwest. His teams are responsible for all areas of customer performance including design, engineering, network performance and customer satisfaction. Mark has an undergraduate degree in Marketing (1983) and an MBA (1985) from Mizzou. He has been with AT&T for 25 years and has held various positions in Network, Marketing and Sales. Mark was selected by AT&T for a sabbatical at Carnegie Mellon University in the Information Networking Institute (Computer Science). He has also received numerous awards from AT&T for outstanding Sales and Corporate leadership. Mark is active in the St. Louis community and has served positions on the Board of Directors for Gateway Metro Credit Union. Mark and his wife Julie live in St. Louis, Missouri and have two children.