Refereed Journal Articles
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“How Budget Constraints Impact Consumers’ Response to Discount Presentation Formats,” with O. Shehryar and C. Wood, Journal of Product and Brand Management, 19 (3), 225-32, 2010.
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“Channel Design, Coordination, and Performance: Future Research Directions,” with Vinhas, Alberto sa, Sharmila Chatterjee, Shantanu Dutta, Adam Fein, Joseph Lajos, Scott Neslin, William Ross, and Qiong Wang, Marketing Letters, 21 (3), 223-37, 2010.
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"The Effects of Supplier Capabilities on Industrial Customers' Loyalty: The Role of Dependence," with C. Fred Maio and J. Garrett, Journal of the Academy of Marketing Science, 38 (1), 90-104, 2010.
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"The Role of Equity and Work Environment in the Formation of Salesperson Distributive Fairness Judgements," with T. Arnold, T. Landry, and S. Stan, Journal of Personal Selling and Sales Management, 29 (1, Winter), 61-80, 2009.
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"Achieving Relationship Marketing Effectiveness in Business-to-Business Exchanges," with R.W. Palmatier, K.R. Evans and T.J. Arnold, Journal of the Academy of Marketing Science, 36 (2, June), 174-190, 2008.
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"Trust at Different Organizational Levels," with E. Fang, R. W. Palmatier, and N. Li, Journal of Marketing, 72 (March), 80-98, 2008.
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"Use of Relationship Marketing Programs in Building Customer-Salesperson and Customer-Firm Relationships: Differential Influence on Financial Outcomes," with R.W. Palmatier, M.B. Houston, K.R. Evans and S. Gopalakrishna, International Journal of Research in Marketing, 24 (3), 210-23, 2007.
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"Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty," with R. Palmatier and J. Steenkamp, Journal of Marketing Research, 44 (2), 185-199, 2007. (Featured in the May 1, 2007, Marketing News and the June 2007 Marketing Thought Leaders Newsletter, both of which are published by the American Marketing Association.)
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"Reactions to Perceived Inequity in U.S. and Dutch Interorganizational Relationships" with N. Kumar and J. Steenkamp, Academy of Management Journal, 46 (3), 303-316, 2003.
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"From Market Driven to Market Driving" with N. Kumar and P. Kotler, European Management Journal, 18 (2), 129-142, 2000. (Excerpted and reviewed in The Antidote: The Independent Guide to Issues Currently on the Management Agenda, 28, 12-14.)
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"Interdependence, Punitive Capability, and the Reciprocation of Punitive Action in Channel Relationships" with N. Kumar and J. Steenkamp, Journal of Marketing Research, 35 (May), 225-235, 1998.
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"The Effects of Trust and Interdependence on Relationship Commitment: A Trans-Atlantic Study" with I. Geyskens, J. Steenkamp, and N. Kumar, International Journal of Research in Marketing, 13, 303-317, 1996.
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"The Effects of Perceived Interdependence on Dealer Attitudes" with N. Kumar and J. Steenkamp, Journal of Marketing Research, 32 (August), 348-356, 1995.
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"The Effects of Supplier Fairness on Vulnerable Resellers" with N. Kumar and J. Steenkamp, Journal of Marketing Research, 32 (1), 54-65, 1995.
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"The Effect of Influence Type and Performance Outcomes on Attitude toward the Influencer," with L. Stern, Journal of Marketing Research, 29 (February), 128-142, 1992.
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